MSC is investing BIG into its cruise line branch and it is already reflecting in an already very competitive market with other great cruise lines already extremely experienced in the business. Just a few years ago MSC was unheard of, and even today many haven’t even heard of it. But by launching a new ship or two per year these last few years (and many more to come), MSC’s presence is set to be there to stay. It is already the fourth largest cruise company and is trying hard to continue up the latter. But is having the biggest and newest ships a reason to choose MSC over the other more experienced companies out there? In my opinion and with my experience over the years, there is much more to cruising than just having the biggest boat and this is what I will cover in this review…
In This Article...
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Check-in / Check-out: 7/10
Entertainment onboard: 5/10
Theater Shows: 7/10
Ship Common Areas 5/10
Ship Comfort: 6/10
Room Comfort: 8/10
Service Quality: 5/10
Overall satisfaction: 5/10
Special Note on the rating System: The rating system on my Cruise Reviews is based out of comparison to what many consider the best cruise line over the board: Royal Carribbean. In fact, Royal Caribbean has become so good at the game that they currently have a steady 25% of the clientele of cruise ships over the world, a very considerable amount. I must agree that Royal Caribbean is the best experience one can have on a cruise, and this is due to the fact that they are excellent in absolutely all the categories I list in my Rating articles. When I say excellent, this means they pretty much rank a 8/10 without exception. Some cruise lines may have one or two categories with higher ratings than RCCL, but may lack in other categories. So in my rating system, for comparison purposes, if a category ranks 7/10, it means it is lesser than the RCCL’s average, while a 9/10 means an Exceptional rating, better than the RCCL Average.
Sailing on one of the world’s biggest Ship
At the time of writing, the MSC Meraviglia was the 5th largest cruise ship in the world. It has been launched in 2017 with an interesting collaboration with Samsung to create a massive rooftop screen for their indoor promenade. And I must admit this was very impressive. In fact, it was one of the few things in my opinion that makes the Meraviglia unique and special compared to other ships around.
So how is it to sail one of the biggest cruise ships on the world? Nothing much to be honest. Actually, in the case of the Meraviglia, the fact that it is so big is a bad thing because the way they orient their business is pretty obvious: Stuffing as many people on board as possible, with the same shared and common areas as smaller ships. And in my experience, this was very frustrating, probably the worst overcrowded experience I have had on any ship! Most other cruise lines will have a lot of onboard bars here and there, but in the case of the Meraviglia, there is very little common social area and people are left standing as there is no place to sit anywhere. This also reflects on the very poor entertainment onboard sitting areas. A show in the atrium where there is nowhere to sit is unacceptable. I will cover this poor infrastructure choice in the entertainment section.
Entertainment onboard “Fun Factor”
I was very disappointed with the entertainment onboard, considering my high expectations for this new ship. First, there were only 3 to 4 live music bands playing at any time in the evenings, which is below average in the industry. But Considering this ship has over 5000 passengers, that is a very low passenger/band ratio. Even ships of 2000 passengers like the Costa NewRomantica would have at least 3 live bands playing at any time in the evenings. Usually, for 3000 passengers, there would be at least 4 to 5 bands. For 5000 passengers, there should be at least 6 to 8, not 3… On top of this, the Jazz trio on the 16th-floor lounge would not even open on schedule at 21:00 as stated on the itinerary, as there was a private event of about 25 Germans looking at powerpoint slides every single night that I was on the ship. The band would be delayed until 22:30 every night, which is unacceptable considering 5000 other paying passengers were expecting to assist at the band and expected to have onboard entertainment when MSC rented the lounge to 25 Germans…
The other thing to note about onboard entertainment is the poor selection of sitting areas to assist the live shows. One of the three areas was the atrium, where there are only about 25 places to sit and the queue for the reception is going through the sitting area. Passengers wanting to listen to the music in the atrium will have to stay standing in the middle of the hallway! That, in my opinion, was unacceptable and a very poor choice of setup.
Another thing I was disappointed about was the Nightclub, another incredibly poor choice of design because they are using prime locations for premium paid shows. The night club is a small room on the top of the boat, very cramped, one of the smallest nightclub I’ve seen on any ship, and again, for 5000 people, that is unacceptable. The reason for putting the club in this cramped room is probably because they could have used the very nice lounge in the back of the boat, the Carousel lounge for a night club or even a dance room, but instead they used it for their Private “Cirque du Soleil” show which they sell for extra money…
Additionally, the Meraviglia was the first ship I have seen where the nightclub was filled every night with kids of 10 to 17! I even attested a 4 years old kid with their parents on the dance floor with the baby cart… On all other ships I have been on, the club is always for adults only, and alcohol sometimes for 21+ only. By allowing kids to the nightclub, adults would rather not go and leave the kids jumping on the dance floor. Their kids policy would also be applied to the Gym, where even 8 years old would be left playing around with the machines. Something that would be considered scandalous on any American ships, prone to lawsuits if a kid would be hurt.
Entertainment onboard: 5/10
Another low score here, as rating anything higher would be disrespectful for the amazing shows I have seen on other companies like RCCL and Norwegian. The first thing that I could not understand, was that the theater was tiny, going along with the philosophy stated before of more passengers for less quality in common areas! How in the world would they have the 5th largest ship on the world with a theater fitting on one single floor! They had to present the nightly show at three different times to accommodate everybody, and it was always hard to find space, especially with their system of having to reserve nightly.
As for the quality of the shows, I was also disappointed. If it was my first cruise, I would be happy with the result, but compared to other cruise lines, and even compared to their shows offered on the MSC Divina, the shows were of poor quality. I was even more disappointed considering my high expectations after having sailed on the MSC Divina a few years ago, where they proud themselves of having the biggest theater at sea, and the best shows I had seen on any ship. An absolute downgrade…
The one thing that made me not score lower is the big screens used in the background, provided with their collaboration with Samsung. It was pretty impressive and adding possibilities to the show.
Result Theater Shows: 5/10
In general, the rooms were very comfortable mostly because of the ship being new. Room service was also standard and nothing more, nothing less, than most other cruise companies. The advantage of having a new ship will reflect in the amenities of the room, like its USB ports which are a good addition with nowadays ship.
Result Room Comfort: 8/10